Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by 92dudu ("we", "us", "our", "Platform") and governs the collection, use, storage and disclosure of personal data in connection with the 92dudu online betting and gaming platform accessible at 92dudu.cam.

This Policy applies to all Users ("you", "your") who access or use the Platform, including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other locations. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. In the event of conflict between this Policy and any other document, the terms of this Policy shall prevail with respect to data protection matters.

02 Definitions

The following definitions apply throughout this Policy:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including but not limited to name, address, email, phone number, date of birth, financial details and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For this Platform, 92dudu is the data controller.
• "Data Processor" — A third party that processes personal data on behalf of the data controller under a contractual obligation and in accordance with instructions from the controller.
• "Cookies" — Small text files placed on your device by the Platform to store preferences, enable functionality and collect usage analytics.
• "KYC" — Know Your Customer; the identity and document verification process used to validate a User's identity.
• "Special Category Data" — Sensitive data requiring enhanced protection, such as health information, which may be relevant in the context of responsible gambling self-assessments.

03 Personal Data We Collect

92dudu collects personal data across several categories depending on how you interact with the Platform. We collect only what is necessary for the stated purpose.

3.1 Data Provided Directly by You

When you register an account or interact with the Platform, you provide us with:

• Full legal name and date of birth
• Residential address (city, country — which may include cities such as Karachi, Lahore, Islamabad or Peshawar)
• Email address and contact phone number
• Username and account credentials (passwords are stored in hashed form and are never accessible to staff)
• Identity documents submitted for KYC verification (e.g., CNIC, passport, proof of address)
• Financial information necessary to process deposits and withdrawals
• Responsible gambling preferences, including self-imposed limits or self-exclusion requests

3.2 Data Collected Automatically

When you use the Platform, we automatically collect:

• IP address, device type, browser type and version
• Operating system information
• Session duration, pages visited and actions taken within the Platform
• Geolocation data (country-level) derived from IP address
• Cookie and tracking data in accordance with Section 9

3.3 Data from Third Parties

We may receive personal data about you from third-party service providers, including identity verification partners and fraud-prevention services, where this is necessary to validate your account or comply with our obligations.

04 How We Use Your Personal Data

92dudu uses your personal data strictly for the purposes set out below. We do not use your data in ways that are incompatible with these stated purposes without first obtaining your consent.

05 Legal Basis for Processing

92dudu processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide the services you have requested, including account management, wagering and financial transactions.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations and age verification requirements.
• Legitimate Interests: Processing necessary for 92dudu's legitimate interests where those interests are not overridden by your privacy rights, including fraud prevention, platform security and analytics.
• Consent: Where we rely on your consent — such as for certain marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

06 Data Sharing & Disclosure

92dudu does not sell, rent or trade your personal data. We may share your data in the following limited circumstances:

6.1 Service Providers

We engage third-party service providers to assist with platform operations, including payment processing, identity verification, fraud detection, customer support tools and analytics. These providers act as data processors and are bound by contractual obligations that restrict their use of your data to the purposes for which it was shared.

6.2 Legal and Regulatory Disclosure

We may disclose your personal data where required to do so by applicable law, court order, or lawful request from a competent authority. We will notify you of any such disclosure to the extent permitted by law.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any change to this Policy that results from it.

6.4 Responsible Gambling Agencies

Where required by applicable licensing conditions or responsible gambling obligations, we may share limited information with recognised responsible gambling support organisations or self-exclusion schemes.

07 Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following general retention principles apply:

• Active Accounts: Personal data is retained for the duration of your account relationship with 92dudu.
• Closed Accounts: Following account closure, data is typically retained for a defined period (commonly five to seven years) to satisfy legal, regulatory and dispute resolution obligations.
• KYC Documents: Identity verification documents are retained for the period required by applicable anti-money laundering obligations.
• Marketing Data: Where you have opted in to marketing communications, your contact preferences are retained until you withdraw consent.
• Self-Exclusion Records: Records of self-exclusion are retained for the duration of the exclusion and for a defined period thereafter to prevent circumvention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

08 Security Measures

92dudu implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive data at rest
• Hashed, non-reversible storage of passwords
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular security assessments and monitoring of platform infrastructure
• Multi-factor authentication options available for User accounts

Whilst 92dudu takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access.

09 Cookies & Tracking Technologies

92dudu uses cookies and similar tracking technologies to support platform functionality, remember your preferences and analyse how the Platform is used.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These enable session management, security features and basic navigation. They cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences and settings, such as language and display options, to personalise your experience.
• Analytics Cookies: Collect anonymised information about how users navigate the Platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your logged-in session.

9.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Consult your browser's help documentation for guidance on cookie management.

10 Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by 92dudu:

11 Children & Minors

92dudu is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or the higher minimum age required by the operator or applicable license jurisdiction. The Platform employs age verification measures as part of the registration process.

If we become aware that personal data has been collected from a minor without parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately.

12 International Data Transfers

As an online platform serving users across multiple jurisdictions, 92dudu may process or store personal data on servers located outside Pakistan. Where personal data is transferred internationally, we take appropriate measures to ensure that adequate levels of protection are in place, including contractual safeguards with data processors.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. We will only transfer data where we are satisfied that appropriate protections are in place.

13 Amendments to This Policy

92dudu reserves the right to amend, update or replace this Privacy Policy at any time. Where material changes are made, we will provide reasonable notice through the Platform — by way of a site notice, account dashboard notification or email communication.

The version of this Policy published on the Platform at any given time is the current, operative version. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy. If you do not agree with any change, you must cease using the Platform and may request account closure.

We encourage you to review this Policy periodically. The "Last Updated" date at the top of the Policy indicates when the most recent revision was made.

14 Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, please contact the 92dudu data team using the details below. All enquiries are treated confidentially and handled by trained staff.

For related documentation, please review our Terms & Conditions and Responsible Gambling Policy. If you wish to exercise a data rights request, please include your registered email address and a description of the request in your message.